We Brand Your Story

Chapter is a bespoke digital agency based in central London. We are an established team of creative individuals dedicated to sharing great stories. With a combined passion for branding, marketing and technology, we offer a 360° service for our varied client list.

Due to the nature of our clients, we provide our work only on request.

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Get In Touch

We would love to hear from you!
hello@madebychapter.com | +44 208 123 6464 or simply fill out the form below and we’ll be in touch soon



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Privacy & Terms

About this policy

The policy outlines how we aim to achieve this and includes the information collected when:

You use our website http://www.madebychapter.com
You make an enquiry via our website http://www.madebychapter.com
You register an interest to work with Made by chapter Ltd
You contract Made by Chapter Ltd to work on a project
You are a supplier of products or services to Made by Chapter Ltd

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site. By providing your personal data, you agree that we can use your personal data in accordance with this policy. Ensure you understand this policy in its entirety and take your time to read it.

Who are we?

Made by Chapter Ltd. We are a digital agency, specialising in website and app design and development, digital strategy and branding. Our head office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

How do we collect information from you?

We collect information from you when;
You make an enquiry with Chapter.
You sign up to receive our portfolio.

What type of information is collected from you?

When you engage Made by Chapter Ltd to provide services, or Made by Chapter Ltd engage your company to provide services, or you make a general enquiry, or job application, Made by Chapter Ltd collects information such as;

  • title
  • name
  • e-mail address
  • home or work address
  • billing information
  • company name
  • marketing preferences (whether you opt-in or opt-out)

When you access our sites:

There is “Device Information” about your computer hardware and software that is automatically collected by Made by Chapter Ltd.

This information can include

  • device type (e.g. mobile, computer, laptop, tablet) cookies
  • operating system
  • IP address
  • browser type
  • browser information (e.g., type, language, and history)
  • domain names
  • access times
  • settings
  • referring website addresses
  • other data about your device to provide the services as otherwise described in this policy

Location information:

If you use our website, we may receive your generic location (such as city or neighbourhood).


You may submit your CV if you’re interested in working for us to hello@madebychapter.com

This information may include:

  • personal details
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference.

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to fulfil a contract, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Send you service emails
  • Improve our products and services
  • Send marketing communications if you have opted in to receive them
  • We may use the information to customise the website according to your interests

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation. We will only share your information with companies if necessary, to deliver services on our behalf. Third parties content appears on our site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.

How and where do we store data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it. Personal data is stored securely using Paymo, Mailchimp and Xero.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to.

Furthermore, you can change your marketing preferences at any time by contacting us by email at hello@madebychapter.com

You have a right to request a copy of the personal information that Made by Chapter Ltd holds about you and have any inaccuracies corrected. Any such requests should be made to hello@madebychapter.com

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.


Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Changes to this statement

To reflect changes in the business environment, we may make changes to our Privacy Policy. We encourage you to periodically review this statement to be informed of how Made by Chapter Ltd is protecting your information. This policy was last updated in March 2019.

Contact Information

Made by Chapter Ltd welcomes your comments regarding this Privacy Policy. If you believe that Made by Chapter Ltd has not adhered to this Privacy Policy, please contact Made by Chapter Ltd at hello@madebychapter.com