- To be clear about why we need to collect your personal information and what we are going to use it for
- To make it easy for you to tell us how you would like us to keep in touch
- To only collect the information, we need to make sure we deliver the best service
- To never sell or share your personal information, or let other organisations use it for marketing
- To take good care of your personal information, and make sure it is up to date, safe and secure at all times
- To make sure that any suppliers or partners who carry out work on our behalf meet the same high standards that we adhere to when handling your personal information
We collect information from anyone who signs up for our email newsletter, contact forms and events. In addition, we also collect details automatically about the pages you visit on our website. Please see our Cookies policy below for more information.
In choosing to share your personal information with us, you will be agreeing to our collection and use of your information as described in this policy.
We use the information you share with us to:
- Make sure you receive the right information
- To keep in touch with you in the way that you want us to
- To better understand our audience so that we can personalise and improve the services we offer
For details of how we do this please see the full policy below.
We will need to make changes to this policy from time to time, to make sure that we are always providing you the latest information about what is happening to your personal information.
What information do we collect and how?
We collect personal information about you that helps us to deliver and improve our services. This may include:
- Name and address
- Email address and telephone numbers
- Payment information such as credit card and bank details
- How you would like to hear from us
- Details of job applications
- Enquiries and feedback
- Interaction with our social media pages
When visiting our website we also collect information about your IP address and the pages you visit. This helps us to understand which areas of our website are most useful to you and make improvements. This does not tell us who you are and where you live until you choose to provide us with that information. Please see our Cookies policy below for more information.
What do we do with your information?
We will make sure that you receive the product or service you have requested, process any payments and send you information relating to that service.
We will also do our best to keep your information up to date. Please do let us know if your details have changed.
Marketing and communications:
Receiving marketing information from Made by Chapter will always be your choice, and you can choose how you would like to receive that information from us. You can also change your mind at any time, and we will keep your preferences up to date.
We limit the number of marketing communications we send to make sure we are not sending you too much. The maximum you would receive is four per month.
We will only contact you by email if you have told us you would like to hear from us this way, or to let you know about services you have previously bought. Every email will have a link to help you unsubscribe if you wish to stop this. We have completed an internal legitimate interests’ assessment to ensure we adhere to the guidance set out by the latest data protection regulations. If you need any further information about this, please do let us know.
If you have applied to work for Made by Chapter, your personal information will only be processed for the purposes of recruitment, including processing your application and tracking recruitment statistics. You will not receive marketing communications, but you may receive job alerts by email if you have signed up to this service.
Who will have access to my information?
We will never sell your personal information, or let other organisations use it for their own purposes.
We will only share your personal information where:
- We are legally required to, or as a result of a lawful request by a governmental or law enforcement authority.
- We have engaged a supplier or contractor to carry out services on our behalf, such as order fulfilment, sending our communications or carrying out research and analysis.
- We only work with trusted suppliers who have agreed to the terms of our Data Processor Agreement to treat your information as respectfully as we do and in accordance with the requirements of the Data Protection Act 1998.
How do we keep your information safe?
The security of your information is paramount to us. We use encryption for the transfer of data and our networks are regularly monitored to ensure they remain secure.
We also regularly review our measures to ensure they are up to date and in line with the latest developments, particularly when we are handling payment information.
If you have a password to allow access to certain parts of our website, you must keep that password safe and not share it with anyone or your personal information could be at risk.
Data that is transmitted via the internet or in email, cannot be 100% secure. As a global environment, transmitting data to us may take place outside the European Economic Area.
We will take every reasonable precaution to keep your information safe, but it cannot be guaranteed and so please be aware that any information you do transmit to us is at your own risk. Once we have received your information, we will use our best effort to ensure its safety within our network, which sits within the European Economic Area.
We will only hold your personal information for as long as reasonably necessary to carry out services and administer your relationship with us. Typically, this is two years since your last interaction with us unless we are required to hold it longer for legal or taxation reasons.
If we dispose of your information, it will always be done securely.
How to get in touch and understanding your rights:
You have the right to a copy of the information we hold about you. This is called a subject access request.
If you would like to make a subject access request, you can do so by emailing [email protected]
You also have the right to have incorrect information corrected and the right to object to further processing of your personal information for direct marketing.
If you need help or have any questions about this policy and your rights in regarding the processing of your personal information please contact:
Gabriella Bord, Managing Director, Made by Chapter on [email protected]
For broader advice and guidance please contact the data protection regulator: ICO
When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you through, for example:
- Enabling a service to recognise your device so you don’t have to give the same information several times during one task.
- Recognising that you may already have given a username and password, so you don’t need to do it for every web page requested.
- Measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast.
To make it easy for you to use and share our website we embed features from other websites such as Facebook, Instagram, Twitter, LinkedIn, Medium, Spotify, Calendly. Browsing the Made by Chapter website may place cookies from these third-party websites on your computer. Made by Chapter have no control over these cookies so it is not always possible to list them, and they are liable to change without notifying us.
In addition to these policies your personal data is protected in the UK by the Data Protection Act 1998. Under this Act we will only process any data we hold about you in a lawful and fair manner. We will keep your data securely to prevent unauthorised access by third parties. Your personal data may have to be disclosed if we are required to disclose it by law, or as a result of a lawful request by a governmental or law enforcement authority.
We aim to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0, which help make the web more user-friendly for all people.
While we strive to adhere to standards for accessibility and usability, there are areas we are still working on to improve such as providing video and audio transcripts, audio captions and audio descriptions. If you have concerns or issues you wish to raise, please contact us on [email protected]
If you require an alternative accessible version of any documents that can be downloaded from our website, please contact us.